MANAGING CONFLICTS BETWEEN EMPLOYEES: MANAGERS’ INFORMAL THIRD-PARTY STRATEGIES

Ivanka Mihaylova ()

Yearbook of the Faculty of Economics and Business Administration, Sofia University, 2020, vol. 18, issue 1, 231-246

Abstract: Managers often intervene in conflicts between employees. Their interventions are considered emergent or informal in order to be distinguished from the formal (professional) third parties. The paper examines the roles that managers play as informal third parties in subordinates' conflicts. Various intervention strategies are reviewed. The applications of some managerial interventions are evaluated and discussed.

Keywords: conflicts between employees; informal third party; managers' intervention strategies. (search for similar items in EconPapers)
Date: 2020
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