The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance

Surendra Gera () and Wulong Gu

International Productivity Monitor, 2004, vol. 9, 37-51

Abstract: A key lesson from the U.S. literature on the impact of ICT on productivity is that ICT can only be effective if appropriate organizational structures are in place. This article by Surendra Gera of Industry Canada and Wulong Gu of Statistics Canada provides Canadian evidence to support this view. Using the Workplace and Employee Survey, the authors find evidence that firms that implement organizational changes and introduce ICT have a higher incidence of productivity improvement, increased sales and profits, and product and process innovation than firms that do not follow this path. Their findings suggest that to be successful firms typically need to adopt ICT as part of a system or cluster of mutualy reinforcing organizational approaches.

Keywords: Productivity Growth; Productivity; Information and Communication Technologies; Information Technology; Firm-level; Firm Performance; Human Capital; Training; Management Practices; Organization; Organizational Change; Organizational Innovation; Process Innovation; Innovation (search for similar items in EconPapers)
JEL-codes: D24 J24 L80 M12 M53 O32 O51 (search for similar items in EconPapers)
Date: 2004
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (31)

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