Opinions and Perceptions of Bank Managers on the Quality of Provision of Internet Banking Services

Luiza Emanuela Bucur, Natalia Manea and Dumitru Goldbach
Additional contact information
Luiza Emanuela Bucur: Bucharest University of Economic Studies
Natalia Manea: University POLITEHNICA of Bucharest
Dumitru Goldbach: Valahia University of Targoviste

Journal of Economic Development, Environment and People, 2019, vol. 8, issue 3, 53-59

Abstract: Following the accession of Romania to the European Union, the services sector has made important progress. Currently, this sector exceeds 50% of Romania's GDP. Banking has an important role in the economy by making financial intermediation, attracting deposits and placing credits. The increase in the number of banks on the Romanian market has led to intensification of competition and especially the awareness of the quality of online banking services offered. Therefore, the bank management has to take into account not only the “quality desired or achieved by the bank†, but also the quality perceived by the customer. In this paper we will start with an introduction of bank sector, and then we will present the methodology of research. The design of interview guide is the next step and in the main part of the paper is the analyses of data obtained and interpretation of results.

Keywords: online banking; services quality; managers perception (search for similar items in EconPapers)
JEL-codes: G29 M31 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)
http://jedep.spiruharet.ro/RePEc/sph/rjedep/JEDEP30_6Manea_P53-59.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sph:rjedep:v:8:y:2019:i:3:p:53-59

Access Statistics for this article

Journal of Economic Development, Environment and People is currently edited by Manuela Epure

More articles in Journal of Economic Development, Environment and People from Alliance of Central-Eastern European Universities
Bibliographic data for series maintained by Rocsana Bucea-Manea-Tonis ().