Multicriteria Modelling of Repair Contract Based on Utility and ELECTRE I Method with Dependability and Service Quality Criteria

Adiel Almeida ()

Annals of Operations Research, 2005, vol. 138, issue 1, 113-126

Abstract: A DM faces a choice among several alternatives of repair contract for a system. Each alternative of a repair contract implies specific results regarding the following characteristics or criteria: response time, quality service, dependability and related cost. This problem has been analysed through a multicriteria decision model. The model is based on the ELECTRE method combined with utility functions. Main theoretical aspects and practical implications are presented, including a numerical application. Copyright Springer Science + Business Media, Inc. 2005

Keywords: repair contract; multicriteria decision making; decision analysis; utility theory; ELECTRE method (search for similar items in EconPapers)
Date: 2005
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DOI: 10.1007/s10479-005-2448-z

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