The impact of supervisory monitoring on high-end retail sales productivity

Rajiv Banker (), Seok-Young Lee (), Gordon Potter () and Dhinu Srinivasan ()

Annals of Operations Research, 2010, vol. 173, issue 1, 25-37

Abstract: Based on a two-stage analysis of a panel of data on 12 outlets of a high-end retailer for 24 months, we investigate how the level of supervisory monitoring affects retail sales productivity. In the first stage, we use Data Envelopment Analysis (DEA) to compute the relative productivity of retail outlets in using their labor and capital resources to generate store sales. In the second stage, we regress the logarithm of DEA scores on contextual variables to obtain consistent estimators of the impact of contextual variables on productivity (Banker and Natarajan in Operation Research 56:48–58, 2008 ). Contrary to agency theoretic prediction that supervisory monitoring leads to an increase in retail sales productivity, our empirical results indicate that the higher the level of supervisory monitoring, the lower is the retail sales productivity for high-end retail outlets. Copyright Springer Science+Business Media, LLC 2010

Keywords: Efficiency; DEA; Retail sector (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (6)

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DOI: 10.1007/s10479-009-0572-x

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