Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation

Bérangère Gosse () and Christian Hurson ()
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Bérangère Gosse: NIMEC EAE 969 - IAE Rouen - University Business School
Christian Hurson: NIMEC EAE 969 - IAE Rouen - University Business School

Annals of Operations Research, 2016, vol. 247, issue 2, No 13, 657-675

Abstract: Abstract During the last 20 years, a large number of studies have investigated the relationship between employee satisfaction and specific job characteristics, with often contradictory results. The aim of this paper is the assessment of job satisfaction of recent recruits in a large French company. The approach adopted here is to view employees as internal customers of an organization, and their satisfaction as an important driver for business success. Using the MUSA multicriteria methodology for customer satisfaction evaluation, the study aimed (1) to identify and measure satisfaction criteria of newly recruited personnel, and (2) to determine new organisational policies based on the findings.

Keywords: Multiple criteria; Human resources management; Employee satisfaction; Newly recruited personnel MUSA methodology (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/s10479-015-1811-y

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