Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry

Sengazhani Murugesan Vadivel (), Aloysius Henry Sequeira (), Robert Rajkumar Sakkariyas () and Kirubaharan Boobalan ()
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Sengazhani Murugesan Vadivel: The National Institute of Engineering
Aloysius Henry Sequeira: National Institute of Technology Karnataka
Robert Rajkumar Sakkariyas: Loyola – ICAM College of Engineering and Technology
Kirubaharan Boobalan: Great Lakes Institute of Management

Annals of Operations Research, 2022, vol. 315, issue 2, No 59, 2219-2244

Abstract: Abstract This paper aims to study the determinants of the Lean Service System (LSS) on the Operational Performance (OP) of India's mail service in the National Sorting Hub (NSH), Mangaluru, Karnataka, the southern part of India. Measuring the OP in mail service is a big challenge in the postal service industry. Hence, we have conducted a survey, and 150 usable data has measured the impact of Lean Service Practices (LSP), Lean Workplace Environment Practices (LWEP), and Lean Social Practices (LSoP) on the OP. The results are analyzed from the partial least square based structural equation modelling (PLS-SEM) with the support of R programming. The analysis shows that there is positive and significant impact of LSP (β = 0.380, p

Keywords: Lean service practices (LSP); Operational performance (OP); Lean social practices (LSoP); Lean workplace environment practices (LWEP); PLS-SEM; Mail operations (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s10479-021-04087-z

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