Quality management in humanitarian operations and disaster relief management: a review and future research directions

Sachin Modgil (), Rohit Kumar Singh () and Cyril Foropon ()
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Sachin Modgil: International Management Institute (IMI), Kolkata
Rohit Kumar Singh: International Management Institute (IMI), Kolkata
Cyril Foropon: Montpellier Business School (MBS), France

Annals of Operations Research, 2022, vol. 319, issue 1, No 33, 1045-1098

Abstract: Abstract Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.

Keywords: Humanitarian operations; Quality management; Organizational theories; Enablers; Challenges; Disaster relief (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s10479-020-03695-5

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