Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Atanu Chaudhuri (), Manjot Singh Bhatia (), Yasanur Kayikci (), Kiran J. Fernandes () and Samuel Fosso-Wamba ()
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Atanu Chaudhuri: Durham University Business School
Manjot Singh Bhatia: Coventry University
Yasanur Kayikci: Turkish German University
Kiran J. Fernandes: Durham University Business School
Samuel Fosso-Wamba: Toulouse Business School

Annals of Operations Research, 2023, vol. 327, issue 1, No 12, 433 pages

Abstract: Abstract The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

Keywords: Blockchain; Social sustainability; Risk management; Outcome and behavioural mechanisms; Agency theory (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s10479-021-04307-6

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