Assessing the role of industry 4.0 for enhancing swift trust and coordination in humanitarian supply chain

Masoud Shayganmehr (), Shivam Gupta (), Issam Laguir (), Rebecca Stekelorum () and Ajay Kumar ()
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Masoud Shayganmehr: NEOMA Business School
Shivam Gupta: NEOMA Business School
Issam Laguir: Montpellier Business School
Rebecca Stekelorum: CEREFIGE
Ajay Kumar: EMLYON Business School

Annals of Operations Research, 2024, vol. 335, issue 3, No 7, 1053-1085

Abstract: Abstract Unpredictable natural and man-made disasters highlight importance of humanitarian supply chain (HSC) to serve people and affected areas. The main challenges of applying effective relief operations are creating “swift trust” and “coordination” between aid organizations. Implementation of Industry 4.0 facilitates coordination and swift trust within HSC performance. The study intends to assess the readiness status of swift trust and coordination between stakeholders as well as to recommend the most suitable Industry 4.0 tools for improving relief operations. Firstly, a comprehensive set of critical success factors for implementing Industry 4.0 tools are introduced. The factors are categorized into limited groups using Exploratory Factor Analysis. In the next step, hierarchy fuzzy expert system is designed for assessing the readiness status of swift trust and coordination as well as to suggest the most suitable Industry 4.0 tool for enhancing HSC performance within given case study. The framework was applied for three aid organizations to address the pandemic disease in Iran. The outcome denotes that the organization has the highest readiness in logistic and transparency while information quality received the lowest readiness value. In addition to that, the organization should invest on the development of Industry 4.0 enablers including “Internet of Things and Big Data Analytics”. The study extends organizational information process theory within HSC for reaching competitive advantage by information processing. The study suggests theoretical and practical implications by introducing a comprehensive set of critical success factors for implementation of Industry 4.0 and providing practical advice for enhancing HSC performance.

Keywords: Humanitarian supply chain; Empirical study; Organizational information processing theory; Relief operations (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10479-021-04430-4

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