Combining fuzzy MCDM with Kano model and FMEA: a novel 3-phase MCDM method for reliable assessment

Jia Shao (), Shuya Zhong (), Mi Tian () and Yuanyuan Liu ()
Additional contact information
Jia Shao: University of Birmingham
Shuya Zhong: University of Bath
Mi Tian: University of Exeter
Yuanyuan Liu: Shandong University of Finance and Economics

Annals of Operations Research, 2024, vol. 342, issue 1, No 22, 725-765

Abstract: Abstract In the circular economy era, this study addresses sustainable business management for high-investment and long-life cycle projects, where accurate and reliable assessments are crucial to ensuring successful outcomes. The objective is to elevate the reliability of assessments by introducing a novel decision-making method that, for the first time, integrates time-based satisfaction and risk factors simultaneously. We propose a 3-phase multi-criteria decision-making (MCDM) method, which combines fuzzy MCDM comprising fuzzy analytic hierarchy process and fuzzy technique for order preference by similarity to ideal situation (TOPSIS), Kano model, and failure mode and effects analysis (FMEA) techniques, to handle reliable assessments effectively. Our method is distinct in its incorporation of time-based satisfaction weights derived from Kano model, emphasising decision-makers’ criteria preferences in short, medium, and long terms. Furthermore, we introduce risk-discounted weights by using FMEA to tune criteria scores. The method is validated via a numerical example case, assessing and selecting the most appropriate hydrogen storage method for lightweight vehicles. The results suggest that cryo-compressed hydrogen tank with 250–350 bar and at cryogenic temperature is the most suitable storage method. Health & safety with a weight of 0.5318 emerges as the most important main criterion, and permeation & leakage with a weight of 0.4008 is the most important sub-criterion. To bridge the gap between theoretical research and practical application, we transform the new method into a user-friendly web application with graphical user interface (GUI). End-users can conduct reliable assessments and foster sustainable business management through informed decision-making.

Keywords: Fuzzy MCDM; Kano model; FMEA; Reliable assessment; High-investment and long-life cycle projects; Web application with GUI (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s10479-024-05878-w Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:annopr:v:342:y:2024:i:1:d:10.1007_s10479-024-05878-w

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10479

DOI: 10.1007/s10479-024-05878-w

Access Statistics for this article

Annals of Operations Research is currently edited by Endre Boros

More articles in Annals of Operations Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().