The future of information systems
Annals of Operations Research, 1997, vol. 71, issue 0, 3-14
Today, the improvement of organizations and the information systems in them is not a matter of making more information available, but of conserving scarce human attention so that it can focus on the information that is most important and most relevant to the decisions that have to be made. To do this, we must draw upon OR and artificial intelligence, but also on what has been learned in the past forty years of cognitive psychology about the informa-tion capabilities of human beings. Copyright Kluwer Academic Publishers 1997
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