Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise

Martin Jetter, Gerhard Satzger () and Andreas Neus

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2009, vol. 1, issue 1, 37-45

Abstract: This article investigates the influence of information and communication technology (ICT) on business transformation. First, the general, ICT-driven development lines of globalization and service-orientation are described. Then, an analysis of the IBM Corporation’s transformation over the past 50 years into a globally integrated, service-oriented company illustrates that ICT innovations must be dealt with by simultaneous adaptation of business model, organization and corporate culture. For many companies the ability to manage this change becomes increasingly critical. Copyright Gabler Verlag 2009

Keywords: Innovation; Information and communication technology; Business model; Organization; Corporate culture; Transformation; Change management; IBM (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1007/s12599-008-0002-7

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