Quality Marks, Metrics, and Measurement Procedures for Business Process Models

Sven Overhage (), Dominik Birkmeier () and Sebastian Schlauderer ()

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2012, vol. 4, issue 5, 229-246

Abstract: The availability of high-quality business process models is a central prerequisite for a successful process management. Nevertheless, in practice process models exhibit a large number of quality deficits, among them grammatical, content-related, and stylistic defects. In addition, there exist only very few approaches to determine the quality of business process models. In this paper, we present the 3QM-Framework, an analytical approach to systematically determine the quality of business process models. The 3QM-Framework makes three contributions: it provides quality marks, metrics, and measurement procedures to quantify the quality level as elements of a theoretically justified quality model. The applicability of the 3QM-Framework has been empirically evaluated in case studies. The results of a survey that was conducted among experts moreover attest its practical relevance. Copyright Gabler Verlag 2012

Keywords: Business process modeling; Quality model; Quality marks; Metrics; Measurement procedures; Design science (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s12599-012-0230-8

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