A Critical Evaluation and Framework of Business Process Improvement Methods

Rob J. B. Vanwersch (), Khurram Shahzad, Irene Vanderfeesten, Kris Vanhaecht, Paul Grefen, Liliane Pintelon, Jan Mendling, Godefridus G. Merode and Hajo A. Reijers
Additional contact information
Rob J. B. Vanwersch: Eindhoven University of Technology
Khurram Shahzad: University of the Punjab
Irene Vanderfeesten: Eindhoven University of Technology
Kris Vanhaecht: KU Leuven, University of Leuven
Paul Grefen: Eindhoven University of Technology
Liliane Pintelon: KU Leuven, University of Leuven
Jan Mendling: Vienna University of Economics and Business
Godefridus G. Merode: Maastricht University
Hajo A. Reijers: Eindhoven University of Technology

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2016, vol. 58, issue 1, No 5, 43-53

Abstract: Abstract The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.

Keywords: Business process management; Business process redesign; Systematic literature review; Framework (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (7)

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DOI: 10.1007/s12599-015-0417-x

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