Retained Organizations in IT Outsourcing

Marius Goldberg (), Axel Kieninger (), Gerhard Satzger () and Hansjörg Fromm ()
Additional contact information
Marius Goldberg: Karlsruhe Institute of Technology, Karlsruhe Service Research Institute
Axel Kieninger: Karlsruhe Institute of Technology, Karlsruhe Service Research Institute
Gerhard Satzger: Karlsruhe Institute of Technology, Karlsruhe Service Research Institute
Hansjörg Fromm: Karlsruhe Institute of Technology, Karlsruhe Service Research Institute

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2017, vol. 59, issue 2, No 4, 124 pages

Abstract: Abstract IT outsourcing is a strategic option which enables companies to focus on their core competencies. Over time however, many outsourcing arrangements suffer from severe problems. While the design of retained organizations is generally seen as a critical element, there is hardly any empirical evidence on how the choice of the organizational setup is linked to the occurrence of outsourcing management problems later on. In this work, a quantitative study across various outsourcing arrangements is used to identify the key outsourcing management problems and their interdependency with organizational attributes of retained organizations. It is shown that the key problems differ by outsourcing degree, and critical organizational attributes for each of these problems are unveiled. The paper’s objective is to enhance the design of retained organizations to enable more mature and successful outsourcing solutions as well as to provide foundations for future IS research.

Keywords: IT outsourcing; Retained organization; IT organization; Organization design; Outsourcing relationship (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s12599-016-0449-x Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:binfse:v:59:y:2017:i:2:d:10.1007_s12599-016-0449-x

Ordering information: This journal article can be ordered from
http://www.springer.com/economics/journal/12599

DOI: 10.1007/s12599-016-0449-x

Access Statistics for this article

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK is currently edited by Martin Bichler

More articles in Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK from Springer, Gesellschaft für Informatik e.V. (GI)
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().