Eliciting and Modeling Business Process Stories

David Simões (), Pedro Antunes and Luis Carriço
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David Simões: University of Lisbon
Pedro Antunes: Victoria University of Wellington
Luis Carriço: University of Lisbon

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2018, vol. 60, issue 2, No 3, 115-132

Abstract: Abstract Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Keywords: Business process modeling; Organizational storytelling; Process stories; Modeling tools (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/s12599-017-0475-3

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