How to Exploit the Digitalization Potential of Business Processes

Marie-Sophie Denner (), Louis Christian Püschel () and Maximilian Röglinger ()
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Marie-Sophie Denner: University of Bayreuth
Louis Christian Püschel: University of Bayreuth
Maximilian Röglinger: University of Bayreuth

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2018, vol. 60, issue 4, No 6, 349 pages

Abstract: Abstract Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face a process improvement black box, but also high uncertainty regarding digital technologies. This paper thus proposes a method that supports organizations in exploiting the digitalization potential of their business processes. To achieve this, action design research and situational method engineering were adopted. Two design cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants) were conducted. In the first cycle, the method’s alpha version was evaluated by interviewing practitioners from five organizations. In the second cycle, the beta version was evaluated via real-world case studies. In this paper, detailed results of one case study, which was conducted at a semiconductor manufacturer, are included.

Keywords: Business process improvement; Business process management; Digital transformation; Digital technologies; Situational method engineering; Action design research (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (14)

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DOI: 10.1007/s12599-017-0509-x

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