Methodology for the Implementation of Knowledge Management Systems 2.0

Sergio Orenga-Roglá () and Ricardo Chalmeta ()
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Sergio Orenga-Roglá: Universitat Jaume I, Grupo de Investigación en Integración y Re-Ingeniería de Sistemas (IRIS). Dept. Lenguajes y Sistemas Informáticos
Ricardo Chalmeta: Universitat Jaume I, Grupo de Investigación en Integración y Re-Ingeniería de Sistemas (IRIS). Dept. Lenguajes y Sistemas Informáticos

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2019, vol. 61, issue 2, No 5, 195-213

Abstract: Abstract Web 2.0 and Big Data tools can be used to develop knowledge management systems based on facilitating the participation and collaboration of people in order to enhance knowledge. The paper presents a methodology that can help organizations with the use of Web 2.0 and Big Data tools to discover, gather, manage and apply their knowledge by making the process of implementing a knowledge management system faster and simpler. First, an initial version of the methodology was developed and it was then applied to an oil and gas company in order to analyze and refine it. The results obtained show the effectiveness of the methodology, since it helped this company to carry out the implementation quickly and effectively, thereby allowing the company to gain the maximum benefits from existing knowledge.

Keywords: Knowledge; Knowledge management; Web 2.0; Web 2.0 tools; Big data; Big data tools; KMS 2.0 (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/s12599-017-0513-1

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