Exploring the Relations Between Net Benefits of IT Projects and CIOs’ Perception of Quality of Software Development Disciplines

Damjan Vavpotič (), Marko Robnik-Šikonja () and Tomaž Hovelja ()
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Damjan Vavpotič: University of Ljubljana
Marko Robnik-Šikonja: University of Ljubljana
Tomaž Hovelja: University of Ljubljana

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2020, vol. 62, issue 4, No 6, 347-360

Abstract: Abstract Software development enterprises are under consistent pressure to improve their management techniques and development processes. These are comprised of several software development methodology (SDM) disciplines such as requirements acquisition, design, coding, testing, etc. that must be continuously improved and individually tailored to suit specific software development projects. The paper proposes a methodology that enables the identification of SDM discipline quality categories and the evaluation of SDM disciplines’ net benefits. It advances the evaluation of software process quality from single quality category evaluation to multiple quality categories evaluation as proposed by the Kano model. An exploratory study was conducted to test the proposed methodology. The exploratory study results show that different types of Kano quality are present in individual SDM disciplines and that applications of individual SDM disciplines vary considerably in their relation to net benefits of IT projects. Consequently, software process quality evaluation models should start evaluating multiple categories of quality instead of just one and should not assume that the application of every individual SDM discipline has the same effect on the enterprise’s net benefits.

Keywords: IT project management; Software development process; Kano model; Net benefits; Attribute evaluation; OrdEval algorithm (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/s12599-019-00612-4

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