Standardization of Forms in Governments

Hendrik Scholta (), Dian Balta (), Michael Räckers (), Jörg Becker () and Helmut Krcmar ()
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Hendrik Scholta: University of Muenster – ERCIS
Dian Balta: fortiss – An-Institut Technical University of Munich
Michael Räckers: University of Muenster – ERCIS
Jörg Becker: University of Muenster – ERCIS

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2020, vol. 62, issue 6, No 6, 535-560

Abstract: Abstract Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe them as highly complex. Standardization of forms through reference modeling would help to minimize governments’ effort by reusing elements and would reduce complexity for citizens by providing a unified representation of information. The article contributes a meta-model for a modeling language that can be used in representing reference models for forms. It follows a design science research approach to elicit form structure and editorial process requirements and to iteratively design the meta-model. The paper demonstrates and evaluates the meta-model using focus groups and application in three case studies. It extends research on standardization to reference modeling and government forms.

Keywords: Reference modeling; Forms; Standardization; E-government; Digital government; Public administration; Meta-modeling; Graphical user interface (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s12599-019-00623-1

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