The Five Diamond Method for Explorative Business Process Management

Thomas Grisold (), Steven Groß (), Katharina Stelzl (), Jan Brocke (), Jan Mendling (), Maximilian Röglinger () and Michael Rosemann ()
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Thomas Grisold: University of Liechtenstein
Steven Groß: Vienna University of Economics and Business
Katharina Stelzl: University of Bayreuth
Jan Brocke: University of Liechtenstein
Jan Mendling: Vienna University of Economics and Business
Maximilian Röglinger: University of Bayreuth
Michael Rosemann: Queensland University of Technology

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2022, vol. 64, issue 2, No 3, 149-166

Abstract: Abstract Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.

Keywords: Business process management; Explorative BPM; Ambidextrous BPM; Innovation management; Digital technologies; Design science research; Situational method engineering (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s12599-021-00703-1

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