Exogenous Shocks and Business Process Management

Maximilian Röglinger (), Ralf Plattfaut, Vincent Borghoff, Georgi Kerpedzhiev, Jörg Becker, Daniel Beverungen, Jan Brocke, Amy Looy, Adela del-Río-Ortega, Stefanie Rinderle-Ma, Michael Rosemann, Flavia Maria Santoro and Peter Trkman
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Maximilian Röglinger: University of Bayreuth
Ralf Plattfaut: South Westphalia University of Applied Sciences
Vincent Borghoff: South Westphalia University of Applied Sciences
Georgi Kerpedzhiev: Project Group Business & Information Systems Engineering of the Fraunhofer FIT
Jörg Becker: University of Münster
Daniel Beverungen: Paderborn University
Jan Brocke: University of Liechtenstein
Amy Looy: Gent University
Adela del-Río-Ortega: University of Seville
Stefanie Rinderle-Ma: University of Vienna
Michael Rosemann: Queensland University of Technology
Flavia Maria Santoro: State University of Rio de Janeiro
Peter Trkman: University of Ljubljana

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2022, vol. 64, issue 5, No 9, 669-687

Abstract: Abstract Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

Keywords: Business process management; Exogenous shocks; Challenges; Opportunities (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s12599-021-00740-w

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