How Sociotechnical Realignment and Sentiments Concerning Remote Work are Related – Insights from the COVID-19 Pandemic

Vanessa Kohn (), Muriel Frank and Roland Holten
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Vanessa Kohn: Goethe University Frankfurt
Muriel Frank: Goethe University Frankfurt
Roland Holten: Goethe University Frankfurt

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2023, vol. 65, issue 3, No 3, 259-276

Abstract: Abstract The COVID-19 pandemic forced sociotechnical systems (STS) to highly integrate remote work. Large-scale analyses show that the positivity of tweets about work from home decreased until COVID-19 was declared a pandemic by the WHO and re-increased in the weeks that followed. Nevertheless, it is unclear if this reaction is due to personal and organizational developments or if it mirrors the realignment of entire STS. The present study uses Q methodology to identify differences in how STS realign to the externally enforced integration of remote work. Only STS that reach a state of high alignment to remote work conditions by successfully shifting communication and procedures to digital spheres can be considered resilient. The results show that employees describe their personal experiences with remote work as more positive the higher their level of sociotechnical realignment. Furthermore, personal digital resilience is correlated to successful STS realignment as well. The results confirm the importance of realigning not only the technical and social components of STS but above all their sociotechnical interaction. Negative sentiments relate in particular to the low realization of humanistic objectives in STS.

Keywords: Sociotechnical systems theory; Q methodology; Sentiment analysis; Resilience; Remote work; Work from home (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s12599-023-00798-8

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