Behind Videoconferencing Fatigue at Work

Olga Abramova () and Margarita Gladkaya ()
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Olga Abramova: University of Potsdam
Margarita Gladkaya: University of Potsdam

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2025, vol. 67, issue 2, No 6, 227-245

Abstract: Abstract A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.

Keywords: Videoconferencing; Self-View; Zoom fatigue; Remote work; Technostress; Self-Awareness (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s12599-024-00874-7

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