Social Knowledge Environments

Jan Pawlowski, Markus Bick (), René Peinl, Stefan Thalmann, Ronald Maier, Lars Hetmank, Paul Kruse, Malte Martensen and Henri Pirkkalainen

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2014, vol. 6, issue 2, 88 pages

Abstract: Knowledge management represents a key issue for both information systems’ academics and practitioners, including those who have become disillusioned by actual results that fail to deliver on exaggerated promises and idealistic visions. Social software, a tremendous global success story, has prompted similarly high expectations regarding the ways in which organizations can improve their knowledge handling. But can these expectations be met, whether in academic research or the real world? This article seeks to identify current research trends and gaps, with a focus on social knowledge environments. The proposed research agenda features four focal challenges: semi-permeable organizations, social software in professional work settings, crowd knowledge, and cross-border knowledge management. Three solutions emerge as likely methods to address these challenges: design-oriented solutions, analytical solutions, and interdisciplinary dialogue. Copyright Springer Fachmedien Wiesbaden 2014

Keywords: Distributed team; Global team; Information system; Knowledge management; Organization; Social networking; Social software; Tools (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s12599-014-0318-4

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