Application of multicriteria decision aid for evaluation of ICT usage in business

Dalė Dzemydienė (), Giedrė Dzemydaitė () and Dinesh Gopisetti ()
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Dalė Dzemydienė: Vilnius University
Giedrė Dzemydaitė: Vilnius University
Dinesh Gopisetti: Vilnius Gediminas Technical University

Central European Journal of Operations Research, 2022, vol. 30, issue 1, No 11, 323-343

Abstract: Abstract The different types of business management systems provide the functionality for management of business enterprises by enabling the maintaining of data about the management of all types of resources used in business. The statistical data helps us in revealing of information about the functioning of enterprises and the implementation of information communication technologies (ICT). Our research area concerns the methods for evaluation of ICT access and usage in businesses and possibilities to evaluate a variety of different types of used systems. The access and usage of ICT by business enterprises have differences and is quite complex for evaluation. Countries provide statistical data about the level of ICT usage. An approach presented by this research include some methods for multi-criteria decision support by applying the TOPSIS, AHP and SAW methods. As the case study we demonstrate the evaluation of ICT usage in small and medium enterprises of business of Lithuania in comparison with other countries. The TOPSIS method provides the structure of decision making which help to evaluate the distance between the level of ICT usage in business of some countries of EU. Empirical research results show disparities of evaluation of countries by ICT usage in business according to the dynamic perspective.

Keywords: Information communication technology (ICT); Decision support; Business management systems; Multi-criteria decision making methods (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s10100-020-00691-9

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