Digital maturity in primary care facilities: assessing its influence on organisational commitment and job satisfaction

Liliana Hawrysz (), Magdalena Kludacz-Alessandri () and Małgorzata Fiałkowska-Filipek ()
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Liliana Hawrysz: Wrocław University of Science and Technology
Magdalena Kludacz-Alessandri: Warsaw University of Technology, College of Economics and Social Sciences
Małgorzata Fiałkowska-Filipek: Wrocław University of Science and Technology

DECISION: Official Journal of the Indian Institute of Management Calcutta, 2025, vol. 52, issue 4, No 3, 478 pages

Abstract: Abstract Post-pandemic surge in digital technology adoption has presented primary care with various organisational, technical, and regulatory challenges. In response, it becomes essential for organisations to gain a comprehensive understanding of digital transformation across diverse dimensions. This study addresses critical gaps in the literature by examining the interplay between digital maturity, job satisfaction, and organisational commitment within UK Primary Care Facilities, with a specific focus on their implications for decision-making processes. An online survey was conducted in Q2 2023 involving managers from UK Primary Care Facilities (n = 200). The collected data was analysed using descriptive statistics, reliability analysis, and structural equation modelling in order to assess digital maturity and to explore its influence on organisational commitment and job satisfaction. The findings reveal a high advancement of digital maturity among UK Primary Care Facilities. Digital maturity significantly and positively influences both organisational commitment and job satisfaction. Additionally, a positive relationship between job satisfaction and organisational commitment was observed. Furthermore, the paper makes a valuable contribution to the field by introducing a newly developed, comprehensive, and user-friendly scale for assessing digital maturity in Primary Care Facilities. The study highlights the significant impact of digital maturity on organisational commitment and job satisfaction among managers in the studied group. Increased adoption of digital tools and systems has positively influenced managers’ dedication and attitudes towards their work. Through an in-depth analysis of these relationships, this research contributes to a more nuanced understanding of how digital transformation influences managerial attitudes and behaviours in primary care, ultimately informing strategies for more effective organisational decision-making processes.

Keywords: Digital maturity; Organisational commitment; Job satisfaction; Primary care facilities; Managers; Decision-making processes (search for similar items in EconPapers)
JEL-codes: I19 J24 M54 O15 O32 (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s40622-025-00450-2

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