Does platform dependence always reduce the fairness perception of seller?

Chunhua Ju (), Qi Guo (), Hui Jiang () and Yong Wang ()
Additional contact information
Chunhua Ju: Zhejiang Gongshang University
Qi Guo: Zhejiang Gongshang University
Hui Jiang: Tongji University
Yong Wang: Xi’an University of Finance and Economics

Electronic Markets, 2025, vol. 35, issue 1, No 51, 25 pages

Abstract: Abstract While the adverse effects of dependence on fairness have been extensively documented, the relationship between sellers’ platform dependence and their fairness perceptions in platform-based e-commerce remains intricate and potentially non-linear. Drawing on social exchange theory and conservation of resources theory, this study examines the underlying mechanisms through which seller platform dependence influences fairness perception, along with its boundary conditions. Particular attention is given to the cooperative relationships and specific interactions between platforms and sellers. Employing survey data from 302 respondents and rigorous evaluation metrics, the study utilizes moderated path analysis to test the proposed research hypotheses. The findings reveal that both fairness perception and voice behavior exhibit U-shaped relationships with seller platform dependence. Moreover, seller voice behavior not only positively affects fairness perception but also mediates the relationship between platform dependence and fairness perception. Notably, platform incentives and seller reputation exert contrasting moderating effects: while platform incentives attenuate the mediating role of seller voice behavior, seller reputation amplifies it. Furthermore, heterogeneity analysis indicates that the U-shaped effect of seller platform dependence on fairness perception is more pronounced on emerging platforms than on traditional ones and is more significant among larger sellers compared to smaller ones. These findings contribute to the literature on enterprise dependence by revealing its dual nature and provide theoretical insights for fostering fair and sustainable platform-seller relationships in the evolving e-commerce landscape.

Keywords: Platform dependence; Voice behavior; Fairness perception; Incentive; Reputation (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s12525-025-00787-7 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00787-7

Ordering information: This journal article can be ordered from
http://www.springer. ... ystems/journal/12525

DOI: 10.1007/s12525-025-00787-7

Access Statistics for this article

Electronic Markets is currently edited by Rainer Alt and Hans-Dieter Zimmermann

More articles in Electronic Markets from Springer, IIM University of St. Gallen
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().