How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction
Asad Ahmad (),
Dag Øivind Madsen () and
Swati Garg ()
Additional contact information
Asad Ahmad: Jamia Hamdard
Dag Øivind Madsen: USN School of Business, University of South-Eastern Norway
Swati Garg: Jamia Hamdard
Future Business Journal, 2025, vol. 11, issue 1, 1-11
Abstract:
Abstract The widespread use of mobile devices for banking has been revolutionary, with the rise in mobile wallet adoption turning it into a competitive space for industries like high-tech firms, banks, and other entities aiming to attract users to their platforms. In India, mobile wallets have rapidly gained popularity, emerging as a preferred payment method among internet users. This trend has driven a substantial rise in mobile wallet transactions over the past 4–5 years. While many studies have explored how users perceive mobile devices, few have focused on mobile wallet user satisfaction, especially in developing countries. To bridge this gap, this study investigates key factors influencing mobile wallet user satisfaction. It introduces a 17-item scale encompassing three factors tailored to the Indian context.
Keywords: Mobile wallet; Hedonism; MSQual; Satisfaction (search for similar items in EconPapers)
JEL-codes: M00 M1 M3 (search for similar items in EconPapers)
Date: 2025
References: View references in EconPapers View complete reference list from CitEc
Citations:
Downloads: (external link)
http://link.springer.com/10.1186/s43093-025-00434-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00434-9
Ordering information: This journal article can be ordered from
https://fbj.springeropen.com/
DOI: 10.1186/s43093-025-00434-9
Access Statistics for this article
Future Business Journal is currently edited by Soad Kamel Rizk and Hayam Wahba
More articles in Future Business Journal from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().