Modelling the Organisational Factors for Implementation of Corporate Social Responsibility: A Modified TISM Approach

Rubee Singh (), Shahbaz Khan (), Jacinta Dsilva (), Umair Akram () and Abid Haleem ()
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Rubee Singh: GLA University
Shahbaz Khan: University of Tabuk
Jacinta Dsilva: SEE Institute
Umair Akram: RMIT University
Abid Haleem: Jamia Millia Islamia

Global Journal of Flexible Systems Management, 2024, vol. 25, issue 2, No 5, 283-301

Abstract: Abstract To remain competitive in the contemporary business world, the social performances are extremely significant. Thus, organisations are putting effort into implementing Corporate Social Responsibility (CSR) to enhance social performance. As the implementation of CSR depends on several factors, the organisational perspective has received less attention. Therefore, this study intends to investigate significant organisational factors for CSR implementation. The combined literature survey and expert input approach identifies ten organisational factors for CSR implementation. For the literature review purpose, the studies published from 2000 to 2023* are considered. Further, the structural relationship among these identified organisational factors is developed using the modified Total Interpretive Structural Modelling (m-TISM). The fuzzy MICMAC (F-MICMAC) is applied to validate the structural model and classify these factors into four clusters. With the help of expert’s input, the developed structural model is interpreted, and it reveals that organisational resources, management participation and support, and cooperation are the significant organisational factors for CSR adoption. Further, fuzzy MICMAC analysis reveals that two factors are part of the dependent cluster, five factors are part of the linkage, and three factors are part of the driving cluster. This study might be useful for managers and policy planners in developing their policies and implementing initiatives related to CSR. Organisational resources, management participation and support and cooperation are the most important organisational factor that needs immediate attention. This study is one of the initial attempts that focuses on organisational factors of CSR implementation. The research findings can assist organisations in making strategic and operational decisions such as creating awareness about CSR for management support and optimal resource allocation.

Keywords: Corporate social responsibility (CSR); Flexibility; Fuzzy MICMAC; Modified total interpretive structural model (m-TISM); Organisational factor (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s40171-024-00388-x

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