The role of internal CSR in guiding the digitalisation of work

Lea Wolf (), Ronny Ehlen, Mona-Maria Bardmann, Caroline Ruiner, Julia Lanzl, Manfred Schoch and Henner Gimpel
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Lea Wolf: University of Hohenheim
Ronny Ehlen: University of Hohenheim
Mona-Maria Bardmann: University of Hohenheim
Caroline Ruiner: University of Hohenheim
Julia Lanzl: University of Hohenheim
Manfred Schoch: University of Hohenheim
Henner Gimpel: University of Hohenheim

International Journal of Corporate Social Responsibility, 2024, vol. 9, issue 1, 1-17

Abstract: Abstract In the context of the increased use of digital technologies at work and the various reported positive and negative outcomes for workers, this paper deals with the effects of internal corporate social responsibility (ICSR) and the digitalisation of work. The findings are based on a structured literature review identifying and synthesizing extant knowledge. A total of 57 papers are analysed regarding their contributions to the literature on digital transformation and ICSR. The results indicate that ICSR is partly implemented in a reactive way to mitigate negative effects of digitalisation at work, and partly in a proactive way to prevent them. The contributions relate (a) to the conceptualisation of digital work and its effects related to ICSR; (b) to the development of the concept of ICSR with a specific focus on digitalisation; and (c) to the derivation of a future research agenda. Finally, implications for research and practice are discussed to investigate further ICSR’s essential role in the interrelation between digitalisation and sustainability at work.

Keywords: Digitalisation; ICT use; Internal CSR; Sustainability; Systematic literature review; Work (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1186/s40991-024-00089-9

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