Voice of Intersectional Minorities in the Psychological Contract for Business Competitiveness

Jyoti Joshi Pant () and Vijaya Venkateswaran
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Jyoti Joshi Pant: Prin. L.N. Welingkarin Institute of Management Development and Research
Vijaya Venkateswaran: Indian Institute of Management

International Journal of Global Business and Competitiveness, 2023, vol. 18, issue 1, No 2, 21 pages

Abstract: Abstract The paper examines the psychological contract expectations of intersectional minority employee groups in organisations. We use an open-ended qualitative survey to analyse important expectations. Voices of 1062 employees were collected based on gender, physical disability, and metro background. The qualitative responses were processed with R and word clouds were generated to highlight the important expectations. The findings of this study reveal that by understanding the common and unique expectations of various employee groups, organisations can prevent violations of the PC. While the common expectations can be used to drive inclusion, the unique expectations can help design customised policies to effectively manage a diverse and heterogeneous workforce.

Keywords: Gender; Physical disability; Non-metro background; Minority employees; Intersectionality; Psychological contract; Employee expectations (search for similar items in EconPapers)
JEL-codes: J70 (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s42943-023-00075-1

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