RETRACTED ARTICLE: Results of a comprehensive assessment of the quality of services to the population with the use of statistical methods

Nurlan Amanbek (), Laura A. Mamayeva and Gaukhar M. Rakhimzhanova
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Nurlan Amanbek: Kazakh National Agrarian University
Laura A. Mamayeva: Kazakh National Agrarian University
Gaukhar M. Rakhimzhanova: Kazakh National Agrarian University

International Journal of System Assurance Engineering and Management, 2021, vol. 12, issue 6, No 20, 1322-1333

Abstract: Abstract Rendering of services to the population is always perceived as a function or obligation of the authorities to perform their activities. At the same time, the quality of services rendered by the authorities is not always properly controlled. The relevance of the study is determined by the fact that the quantity and structure of population satisfaction should be considered not only upon assessing the current activities of government bodies, but also when implementing socio-economic forecasting programs. The aim of the study is to determine the most client-oriented state body for the provision of services to the population. The main research methods are system analysis and hierarchy analysis. The novelty of the study is determined by the fact that the evaluation of the quality of services rendered to the population is performed not only by the statistical estimation method for the sample of respondents, but also by approximation models. The authors show that obtaining feedback becomes a necessary condition for measuring the effectiveness of state bodies in the context of global interstate competition. The paper shows that the assessment of the rendering of services to the population will allow the formation of more accurate economic models for the formation and spending of budget funds. The practical significance of the study is determined by the need for sequestration of budget expenditures in conjunction with the application of methods for assessing the improvement of the quality of services for the population. The formation of such a model is allowed subject to the continuity of the process.

Keywords: Measurement; Relationship; Residents of the territory; Customer focus (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s13198-021-01278-6

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