Impact of diversity management on organizational performance in hotel organizations: a conceptual framework

Nhat Tan Nguyen (), Meenakshi Yadav (), Sagar Pande (), Astha Bhanot () and Mohammed Hasan ()
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Nhat Tan Nguyen: Ho Chi Minh City University of Foreign Languages - Information Technology
Meenakshi Yadav: Lovely Professional University
Sagar Pande: Lovely Professional University
Astha Bhanot: Princess Nourah Bint Abdulrahman University

International Journal of System Assurance Engineering and Management, 2022, vol. 13, issue 1, No 19, 186-196

Abstract: Abstract Reason of the study is to highlight the impact of diversity management on organizational performance diversity management practice bring new and favorable opportunity in the organization as if there is proper diversity management practices then more able and efficient employees will be hired in the organization from different diversified areas with several difference in demographic factor, especially in hotels there is more scope and demand of diversified workforce, as in hotels customers visit from all over the world with different culture and language so in order to meet all the requirements of customers and make guest comfortable and satisfied it is important to have diversified staff. Therefore an attempt is made to measure all the possible positive and negative impact of diversity management practices on organizational performance specifically in hotel organization. Methodology adapted for this paper is based on literature review done in a systematic manner. Different scientific online databases such as web knowledge, emerald, saga, ProQuest, Science direct are considered in the process of literature. Secondary data was collected from various published and unpublished article, reports, etc. Both government and non-government organizations data were analyzed. diversity management practices, learning organization, organizational performance are the main three key words used to scan these online database. Relevant articles were studied in depth in order to understand what is already done and what is required to be done. Finding of the study indicate that if diversity management is done in the correct manner and on right basis by considering all its challenges and problem raised by it, the for sure it will increases organizational performance and will be beneficial for organization.

Keywords: Workplace diversity; Diversity climate; Diversity management; Organizational performance; Learning organizations; Diversified costumers (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s13198-021-01358-7

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