Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs

Manjeet Kharub () and Rajiv Kumar Sharma ()
Additional contact information
Manjeet Kharub: National Institute of Technology
Rajiv Kumar Sharma: National Institute of Technology

International Journal of System Assurance Engineering and Management, 2016, vol. 7, issue 1, No 23, 247-273

Abstract: Abstract The purpose of this paper is to develop and propose a structural framework which may help in successful implementation of quality management (QM) practices in micro, small and medium enterprises. Extent review of literature on QM and quality performance in chronological order is carried out to accomplish the objective of this study. A total of 20 critical success factors (CSF) has been identified and a structural framework has been proposed. Further, to support the framework various hypotheses have been formulated and tested. The survey questionnaire was designed and responses from about 215 ISO certified companies have been used for empirical analyses. The data was analyzed using cross-tabulations and Chi square (χ2) test was used to test the stated hypotheses. Further, bivariate Pearson’s (r) coefficient was used to quantify the impact of relationship among CSF’s and QM practices. From the results, the value of χ2 coefficient was found between (121.01 267.28), which is statistically significant at (p

Keywords: Continuous improvement; Competitiveness; Critical factors reviews; Quality; Conceptual model (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s13198-015-0394-y Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ijsaem:v:7:y:2016:i:1:d:10.1007_s13198-015-0394-y

Ordering information: This journal article can be ordered from
http://www.springer.com/engineering/journal/13198

DOI: 10.1007/s13198-015-0394-y

Access Statistics for this article

International Journal of System Assurance Engineering and Management is currently edited by P.K. Kapur, A.K. Verma and U. Kumar

More articles in International Journal of System Assurance Engineering and Management from Springer, The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().