The impact of process standardization on business process outsourcing success

Kim Wüllenweber (), Daniel Beimborn (), Tim Weitzel () and Wolfgang König ()
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Kim Wüllenweber: Johann Wolfgang Goethe University
Daniel Beimborn: University of Bamberg
Tim Weitzel: University of Bamberg
Wolfgang König: Johann Wolfgang Goethe University

Information Systems Frontiers, 2008, vol. 10, issue 2, No 7, 224 pages

Abstract: Abstract What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.

Keywords: Business process outsourcing; Business process standardization; Outsourcing governance (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (17)

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DOI: 10.1007/s10796-008-9063-x

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