Applying an organizational learning perspective to new technology deployment by technological gatekeepers: A theoretical model and key issues for future research
Devaki Rau () and
Thorvald Haerem ()
Additional contact information
Devaki Rau: Northern Illinois University
Thorvald Haerem: Dept. of Leadership and Organisational Management, Norwegian School of Management BI
Information Systems Frontiers, 2010, vol. 12, issue 3, No 6, 287-297
Abstract:
Abstract Organizations often under-utilize expensive information technology (IT) enabled work processes that automate routines or processes that were previously carried out manually. One reason for this phenomenon may lie in the types of decisions made by technological gatekeepers, who are key individuals charged with deploying new technologies in organizations. From an organizational learning perspective, technological gatekeepers are more likely to perform successfully when they make appropriate decisions about exploring or exploiting the routines associated with a new technology. The factors that influence gatekeepers’ decisions about exploration or exploitation, however, are still largely unexplored. In this study, we present a model based on the basic technology acceptance model (TAM) to examine this issue. We use concepts from the literatures on organizational learning, expertise, and cognitive styles to elaborate on the constructs in our model, and examine how these literatures can inform our understanding of technological gatekeepers’ decisions. The goal of this paper is to accelerate micro-level research on new technology deployment in organizations by identifying some key issues and propositions for future studies.
Keywords: Routines; Expertise; Exploration; Exploitation; Cognitive styles (search for similar items in EconPapers)
Date: 2010
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)
Downloads: (external link)
http://link.springer.com/10.1007/s10796-009-9194-8 Abstract (text/html)
Access to the full text of the articles in this series is restricted.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:spr:infosf:v:12:y:2010:i:3:d:10.1007_s10796-009-9194-8
Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10796
DOI: 10.1007/s10796-009-9194-8
Access Statistics for this article
Information Systems Frontiers is currently edited by Ram Ramesh and Raghav Rao
More articles in Information Systems Frontiers from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().