Increasing the efficiency of business processes using a theory of constraints
Seung-Hyun Rhee (),
Nam Wook Cho () and
Hyerim Bae ()
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Seung-Hyun Rhee: University of California, Berkeley
Nam Wook Cho: Seoul National University of Technology
Hyerim Bae: Pusan National University
Information Systems Frontiers, 2010, vol. 12, issue 4, No 10, 443-455
Abstract:
Abstract In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.
Keywords: Business process efficiency; Business process management; Theory of constraints; Drum-Buffer-Rope; Simulation (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (3)
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Persistent link: https://EconPapers.repec.org/RePEc:spr:infosf:v:12:y:2010:i:4:d:10.1007_s10796-008-9145-9
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DOI: 10.1007/s10796-008-9145-9
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