How business process reengineering affects information technology investment and employee performance under different performance measurement

Shaio Yan Huang (), Chao-Hsiung Lee (), An-An Chiu () and David C. Yen ()
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Shaio Yan Huang: National Chung Cheng University
Chao-Hsiung Lee: National Chung Hsing University
An-An Chiu: National Chung Cheng University
David C. Yen: SUNY College at Oneonta

Information Systems Frontiers, 2015, vol. 17, issue 5, No 12, 1133-1144

Abstract: Abstract Business Process Reengineering (BPR) is an approach for business process transformation and unconstrained reshaping of all business processes. This study examines the impact of BPR on information technology (IT) investment and employee performance. In this study, it is considered to be likely that employee performance will be improved by performance measurement, and thus, we intend to set up a performance measurement process which is similar to the employee’s goal setting. To this end, this study examines the relationship existed between performance measurement and performance. The obtained results show a positive relation existing between IT and BPR implementation, and employee performance and BPR implementation. Moreover, the empirical result supports that performance measurement associated with cost reduction and lead time shortening in the internal processes and quality improvement in the external processes can improve the performance.

Keywords: Business process reengineering; BPR; Information technology; IT; Performance; Performance measurement (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (6)

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DOI: 10.1007/s10796-014-9487-4

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