Using serious games to manage knowledge and competencies: The seven-step development process

Oihab Allal-Chérif (), Marc Bidan and Mohamed Makhlouf
Additional contact information
Oihab Allal-Chérif: Kedge Business School
Marc Bidan: Nantes University
Mohamed Makhlouf: Kedge Business School

Information Systems Frontiers, 2016, vol. 18, issue 6, No 9, 1153-1163

Abstract: Abstract This article explores how serious games improve knowledge and competencies management in the context of human resources management. The exploratory research, based on the conceptual framework of the SECI model from Nonaka, analyzes the performances of three serious games developed in 3 different financial companies, from France, USA and India. These three case studies will help to define a 7-step development process of a knowledge and competencies management serious game. The banking sector has interesting characteristics for this study, some of the associated knowledge being both very standardized and also highly heterogeneous. It will be shown that serious games contribute significantly to improve “socialization”, “externalization”, “combination”, and “internalization” of knowledge and that they promote benchmarking throughout the company.

Keywords: Serious game; Knowledge management; Competencies; SECI model; Banking sector; Case study (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (9)

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DOI: 10.1007/s10796-016-9649-7

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