Performance measurement of e-learning using student satisfaction analysis

Miroslava Raspopovic () and Aleksandar Jankulovic ()
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Miroslava Raspopovic: Belgrade Metropolitan University
Aleksandar Jankulovic: Belgrade Metropolitan University

Information Systems Frontiers, 2017, vol. 19, issue 4, No 13, 869-880

Abstract: Abstract The purpose of this paper is to analyze e-learning system quality through the analysis of student satisfaction and the usage of learning materials. This analysis takes into consideration both online and traditional students who are using the same e-learning system. The goal of the analysis is to identify factors which influence student satisfaction and to address heterogeneous styles and needs of both groups of students, so that future pedagogical and motivational methods in teaching and learning can be appropriately selected, developed and implemented. It was of particular interest to explore student satisfaction with quality of an e-learning system and online study approach. Reasons that may influence opinions of online and traditional students are examined and presented. The results are used to give recommendations for e-learning improvements and to propose the model with 4 groups of dimensions for performance measurement each of which best represents satisfaction of both groups of students.

Keywords: Distance learning; Quality assessment; Performance measurement; E-learning (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/s10796-016-9636-z

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