The Productivity Vampires

John Leslie King () and Andrew J. Ehrenberg
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John Leslie King: University of Michigan
Andrew J. Ehrenberg: University of Michigan

Information Systems Frontiers, 2020, vol. 22, issue 1, No 2, 15 pages

Abstract: Abstract The four decade old Productivity Puzzler (sometimes called the Productivity Paradox) asks why the massive investment in information technology (IT) is not accompanied by equally massive productivity improvements. The belief that IT does improve productivity is foiled by faulty measurement, but improved measurement will, at some point, demonstrate conclusively that IT improves productivity. Another view is that “Productivity Vampires” use IT to suck productivity out of organizations through mechanisms such as moving the goalposts, making things not forbidden required, and increasing cognitive load on workers.

Keywords: Productivity; Information; Technology; Systems; Compliance; Cognitive load (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/s10796-019-09943-9

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