Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing

Prabhsimran Singh (), Yogesh K. Dwivedi (), Karanjeet Singh Kahlon (), Ravinder Singh Sawhney (), Ali Abdallah Alalwan () and Nripendra P. Rana ()
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Prabhsimran Singh: Guru Nanak Dev University
Yogesh K. Dwivedi: Swansea University
Karanjeet Singh Kahlon: Guru Nanak Dev University
Ravinder Singh Sawhney: Guru Nanak Dev University
Ali Abdallah Alalwan: Al-Balqa Applied University
Nripendra P. Rana: Swansea University

Information Systems Frontiers, 2020, vol. 22, issue 2, No 4, 315-337

Abstract: Abstract The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.

Keywords: Cloud computing; E-government; GST; Sentiment analysis; Social media analytics; Twitter (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (9)

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DOI: 10.1007/s10796-019-09916-y

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