Understanding Technology as Situated Practice: Everyday use of Voice User Interfaces Among Diverse Groups of Users in Urban India

Linus Kendall (), Bidisha Chaudhuri () and Apoorva Bhalla ()
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Linus Kendall: Sheffield Hallam University
Bidisha Chaudhuri: International Institute of Information Technology Bangalore
Apoorva Bhalla: International Institute of Information Technology Bangalore

Information Systems Frontiers, 2020, vol. 22, issue 3, No 5, 585-605

Abstract: Abstract As smartphones have become ubiquitous across urban India, voice user interfaces (VUIs) are increasingly becoming part of diverse groups of users’ daily experiences. These technologies are now generally accessible as a result of improvements in mobile Internet access, [-8.5pc]Biography is Required. Please provide. introduction of low-cost smartphones and the ongoing process of their localisation into Indian languages. However, when people engage with technologies in their everyday lives, they not only enact the material attributes of the artifact but also draw on their skills, social positions, prior experience and societal norms and expectations to make use of the artifact. Drawing on Orlikowski’s analytical framework of “technologies-in-practice” we engage in an interview-based exploratory study among diverse groups of users in urban India to understand use of VUIs as situated practice. We identify three technologies-in-practice emerging through enactment of VUIs on users’ smartphones: looking up, learning and leisure. We argue that – instead of asking why and how users appropriate VUIs – identifying different kinds of enactments of VUIs present researchers and practitioners with a more nuanced understanding of existing and potential use of VUIs across varied contexts.

Keywords: Voice user interfaces; Voice-based search; Technologies-in-Practice (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/s10796-020-10015-6

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