An Investigation of Interaction Patterns in Emergency Management: A Case Study of The Crash of Continental Flight 3407

Rohit Valecha ()
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Rohit Valecha: The University of Texas at San Antonio

Information Systems Frontiers, 2020, vol. 22, issue 4, No 8, 897-909

Abstract: Abstract The nature of emergency response operations varies based on agency, county, population, leadership, etc., which leads to serious challenges to interactions between emergency responders during routine emergencies. There have been very few studies that have provided direct insights into the emergency interactions from an information processing view based on real experience from the field. With the help of a case study, this paper aims to explore inter-agency interactions by addressing two research questions: (a) how do emergency agencies interact? (b) what characterizes interactions in the different stages of an emergency? This paper develops a framework for identifying emergency interactions that illustrate the templatic and dynamic styles as well as the active and passive patterns of interactions by examining data from the emergency reports. To summarize, this paper contributes to research in areas of inter-agency cooperation and emergency management.

Keywords: Emergency interactions; Situation awareness; Emergency response (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/s10796-019-09896-z

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