Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership: Learning from the Case of Estonia

Silvia Lips (), Valentyna Tsap (), Nitesh Bharosa (), Robert Krimmer (), Tanel Tammet () and Dirk Draheim ()
Additional contact information
Silvia Lips: Tallinn University of Technology
Valentyna Tsap: Cybernetica AS
Nitesh Bharosa: Delft University of Technology
Robert Krimmer: University of Tartu
Tanel Tammet: Tallinn University of Technology
Dirk Draheim: Tallinn University of Technology

Information Systems Frontiers, 2023, vol. 25, issue 6, No 18, 2439-2456

Abstract: Abstract In the management of national electronic identity (eID) infrastructure, cooperation between public and private parties becomes more and more important, as the mutual dependencies between the provision of e-services and the provision of the national public key infrastructure (PKI) continuously increases. Yet, it is not clear which key factors affect the public-private collaboration in the eID field, as existing studies do not provide insight into this particular matter. Therefore, we aim to identify the factors that affect public-private partnership (PPP) in the field of eID. We also describe feasible formats that help to improve the cooperation between the two sectors, based on insights from the case of Estonia. In service of that study, we conducted twelve qualitative interviews with high-level experts representing several parties from the public and the private sector. By conducting a thematic analysis of the interviews, we identified five key factors for successful PPP in the eID field, i.e., engagement, joint understanding, two-way communication, clear role division, and process orientation. Furthermore, we generalize our results by discussing, in how far the found cooperation formats can be used by stakeholders to manage state-critical information technology (IT) infrastructure components similar to eID such as mobile phone services, data transmission services and digital signature services.

Keywords: Electronic identity; Identity management; Public-private partnership; Critical infrastructure management (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s10796-022-10363-5 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:infosf:v:25:y:2023:i:6:d:10.1007_s10796-022-10363-5

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10796

DOI: 10.1007/s10796-022-10363-5

Access Statistics for this article

Information Systems Frontiers is currently edited by Ram Ramesh and Raghav Rao

More articles in Information Systems Frontiers from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().