An Overarching Conceptual Framework for ICT-enabled Responsive Governance

Amit Anand Tiwari (), Samrat Gupta (), Efpraxia D. Zamani (), Neeraj Mittal () and Renu Agarwal ()
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Amit Anand Tiwari: Indian Institute of Management Rohtak
Samrat Gupta: Indian Institute of Management Ahmedabad
Efpraxia D. Zamani: The University of Sheffield
Neeraj Mittal: Indian Administrative Service Government of Tamil Nadu Information Technology
Renu Agarwal: University of Technology Sydney

Information Systems Frontiers, 2024, vol. 26, issue 3, No 17, 1182 pages

Abstract: Abstract Over the recent years, responsiveness has gained importance as it is a critical element of public governance processes and acts as a driving factor for supporting the achievement of governance objectives, especially in the implementation phases. In this study, we identify the knowledge gaps in the realm of responsive governance based on a systematic literature review. Based on our analysis, we propose a conceptual framework of major building blocks (input, process and outcomes) for the development and implementation of responsive governance at the local, regional and national levels of administrative hierarchy.

Keywords: Governance; Service delivery; ICT; Responsiveness; Citizen-centric; Value co-creation (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10796-023-10415-4

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