The ERP Revolution: Surviving vs. Thriving

Jeanne W. Ross () and Michael R. Vitale ()
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Jeanne W. Ross: Massachusetts Institute of Technology
Michael R. Vitale: University of Melbourne

Information Systems Frontiers, 2000, vol. 2, issue 2, No 7, 233-241

Abstract: Abstract This paper presents preliminary findings from a research project that examined how firms are generating business value from their investments in enterprise resource planning (ERP) systems. The research, which was done jointly with Benchmarking Partners, describes the stages of ERP implementation, the obstacles that firms encountered in generating benefits from the systems, and some critical success factors for getting business value from the implementation of an ERP system in business.

Keywords: business value; critical success factors; ERP systems; implementation (search for similar items in EconPapers)
Date: 2000
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DOI: 10.1023/A:1026500224101

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