Developing a Theory to Explain the Insights Gained Concerning Information Systems and Business Process Behaviour: The ASSESS-IT Project

Julie Eatock (), Ray J. Paul () and Alan Serrano ()
Additional contact information
Julie Eatock: Brunel University, Uxbridge
Ray J. Paul: Brunel University, Uxbridge
Alan Serrano: Brunel University, Uxbridge

Information Systems Frontiers, 2002, vol. 4, issue 3, No 5, 303-316

Abstract: Abstract Business Process (BP) literature promotes the value of business processes as essential gearwheels that help organisations to reach their goals. Similarly, many process design approaches claim that information technology is a major enabler of business process, a view also shared by the Information Systems (IS) community. Despite this, BP and IS approaches do not provide clear guidance on how to coordinate the design of BP and IS. Nor is any indication of which modelling techniques could be used to detect and design IT opportunities within a business process context given. The ASSESS-IT project examined this domain and proposed the use of simulation techniques to achieve BP and IT integration. The outcome of this project gave indication that depicting the dynamic behaviour of IS could be very helpful for BP modellers to predict the impact that the insertion of IS may have on organisational processes. This paper proposes a simulation framework to depict IS behaviour within a BP simulation model, namely BPS/ISS, and tests it using the case study that was part of the ASSESS-IT project.

Keywords: business process; information systems; discrete-event simulation; modelling (search for similar items in EconPapers)
Date: 2002
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1023/A:1019906621412 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:infosf:v:4:y:2002:i:3:d:10.1023_a:1019906621412

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10796

DOI: 10.1023/A:1019906621412

Access Statistics for this article

Information Systems Frontiers is currently edited by Ram Ramesh and Raghav Rao

More articles in Information Systems Frontiers from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().